6 weeks ago, I bought Diablo 3 and had to use a VPN in order to access Battle.net. After lots of research, it turned out Battle.net is blocking hundreds of IP addresses in Japan, for no valid reason.
Although this is not preventing people in Japan from playing Daiblo3 or WoW, it prevent many potential customers from buying or activating these games in the first place.
More and more people are finding this blog while looking for solutions to the issue, and comment here with their own experience. The truth is, although Blizzard told me yesterday that they are still investigating on the issue, no progress has been made in the past 6 weeks to solve what should be a simple firewall issue on their load balancer.
Their customer service is dramatically minimizing the impact of the issue, as many of you told me the typical CS answer is to blame it on your browser or your isp. Those of you who, like me, have spent several hours on the phone with either Blizzard or your ISP know that the issue is on Battle.net’s server, and not here in Japan.
Nevertheless, there doesn’t seem to be any activity on Blizzard’s side to solve this problem. for those of you who can access the Battle.net site with either a VPN or your mobile phone, feel free to open a ticket to Blizzard’s Customer Service. Without hundreds of complaints, they won’t see there is an issue.
Note that this problem is not preventing you from playing either Diablo3 or WoW. I’ve done it myself, so if you ware wondering if you should buy the game or not, well you’ve got your answer. However, account activation, account management, help forums, etc… are on battle.net and you might not be able to access them. This means, among other things, that setting up your account for the real money auction house in Diablo 3 can be a major pain in the a##. Hopefully, like me, you can still access their site with your mobile phone, which will become your best friend for anything related to Battle.net account management